Product availability

We are pleased to accept online orders for as long as stock and weather permit. All products on this site are in stock and available. Exceptions are clearly marked.

Quality guarantee

We strive to provide the highest possible quality and send all bulbs true to its name. We select our suppliers very carefully and trust on a reliable delivery. We will never send another variety than ordered by you without consultation. It is not possible to claim a bulb that has not bloomed true to its name.
We select and ship only the best quality bulbs and pack them carefully to ensure that they arrive safely and in prime condition for planting. We expect that you will plant them promptly, following the cultural advice that we provide. If you are not pleased with your purchase or any item fails to meet your expectations, please contact us. We stand behind the quality of our products.

Refund policy

Please note that you may cancel your purchase from us and obtain a refund provided that you do so within 7 working days after the day you ordered the products. If you want to cancel an order contact us at mail@royalcolors.com

International Shipping

In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.

Delivery

Packages may be left without a signature if no one will be there to sign for it. Royal Colors is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer. Royal Colors is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or strikes. In cases such as these, please directly contact your courier with any inquiries about the status of your package.

All international orders are shipped by International priority or registered mail. However, we have no control over how long your customs office holds onto your package. We are not responsible for packages beyond the port of entry. Royal Colors is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We are not responsible for incorrect or undeliverable recipients and addresses. Packages may be left without a signature if no one will be there to sign for it. Royal Colors is not responsible for packages stolen or damaged after they are delivered to the address specified by the customer.

 

All international orders are shipped by International priority or registered mail. However, we have no control over how long your this may take. Usually shipping to countries outside the EU takes about 10-15 business days. We are not responsible for unexpected shipping delays caused by circumstances related to the courier or postal service itself.
Our shipping agent is B2CEurope

Extra shipping terms

For some countries we ask to accept extra shipping terms at the checkout pages. If you are asked to accept the extra shipping terms, you agree with:
Shipments to that country is at your own risk. We are not responsible for packages that get lost, don’t get delivered or returned. Lost packages, damaged packages or packages that are hold or returned by the customs cannot be claimed with us. Packages are send registered mail and are trackable in general. However, this is not a guarantee the package will be delivered correctly.

Privacy & Security

Royal Colors respects the privacy of our customers. The privacy policy statements are designed to help you understand what information we gather online and what we do with that information. Because our website will continue to implement new technologies and improve the service and features we provide, this policy is subject to change without prior notice. For that reason, we encourage you to review the privacy policy periodically. By using our website, you agree to the terms of the privacy policy in effect at that time.

User information

Royal Colors strives to provide our customers with quality goods and excellent customer service. We gather information to allow us to process orders, to improve our website by making it more responsive to the needs and preferences of our customers and to inform our customers and e-mail subscribers of special offers. When you order from Royal Colors, we collect the following information: Your name, telephone number, e-mail address and mailing/billing address. Your name and address will be added to our customer database to allow Royal Colors to research and offer products and services designed for our customers. We request your e-mail address because we send an e-mail confirming your purchase. We request a contact phone number in case one of our customer service representatives would need to reach you, such as in order to arrange a delivery time. The default delivery address is the address to which your order will be shipped (invoice address), unless you select another delivery address for this order. We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have typed in the correct address.
We do not sell any of the personal information you provide to complete your order, to any third party, under any circumstances.